Getting Started with Stripe

Things to keep in mind:

• If you already have a store that is live with payment gateway information credentials, changing the credentials will not impact those stores. They will continue to operate using the information that was provided to the system when the store went live.
• If you clone a store, it will not carry the original payment gateway credentials, it will apply the new credentials.
• You will notice an additional column on the Manage Stores table that indicates which payment gateway is in use for each store. Click on the payment gateway in the column to see the credentials.
• Make sure to copy live credentials (keys) instead of test credentials (keys). You will receive the following error message if you try to use test credentials.
  "Error: Your card was declined. Your request was in test mode, but used a non test (live) card."

• Once activated the user will need to switch out of Test Mode credentials to Live and use those in Company Stores to take real payments.

Setting up a Stripe Account

If you do not already have a Stripe account, go to Stripe.com to set up an account.

After logging in, select Start accepting payments.

Follow the on-screen prompts (steps 1 – 5) to complete your setup.

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Setting up Company Stores with Stripe as a Payment Gateway

There are two sets of credentials in Stripe: Test and Live. How you access the credentials will be determined on which set of credentials you need to use.

To toggle between Test and Live mode in Stripe click on the account menu item in the upper left hand corner.

• Turn on Test Mode: Click on Switch to sandbox > Test mode.
• Turn off Test Mode: Click Exit test mode button.

Store is in Operating Mode > Test Mode

1. Login to your Stripe dashboard.
2. Ensure you have switched to Test Mode to get the test credentials.
3. In the search field type 'Key' and then click on Developers > API keys.
4. Copy Publishable key and Secret key.
5. Go to Store Level > Payment Methods > Credit Card and complete the set up process.

Store is in Operating Mode > Live

1. Login to your Stripe dashboard.
2. Ensure you are in Live Mode to get the live credentials.
3. In the search field type 'Key' and then click on Developers > API keys (see image above).
4. Copy Publishable key and Secret key (see image above).
5. Go to Store Level > Payment Methods > Credit Card and complete the set up process.

Updated July 29, 2025 17:30