Org Level > Orders > Order Fulfillment

Order Fulfillment Screen

Use the Order Fulfillment screen to view details for all orders within your organization. From this screen, you can update an order's status or access the Order Details page for more in-depth information on a specific order.

1	Select various options on the screen to filter and view orders.
2	The grid shows details for the product(s). Use the drop-down menu to sort the columns according to value. Use Select All to save time. If the feature does not seem to be working for you, you may need to clear your cache to reset this feature.
3	See Order Status meanings below.
4	Edit: To view details for a particular order, click the Edit icon ()  to open the Fulfill Order screen. See Edit Order/View Order Details for more information. Delete: To delete a Cancelled Order, click on the Trash Can icon. Deleting an order is only available for Cancelled orders. The Trash Can icon will not appear on any other order status.
5	Generate Picking Tickets for Selected Select one or multiple orders by clicking in the checkbox on the left side of the row, then click this button to view and generate picking tickets for the selected orders. See Sample Picking Ticket below.
6	Generate Packing Slip for Selected Select one or multiple orders by clicking in the checkbox on the left side of the row, then click this button to view and generate packing slips for the selected orders. See Sample Packing Slip below. Note: Packing slips are only available for Fulfilled or Partially Fulfilled orders.
7	Download Order Report for Selected Select one or multiple orders by clicking in the checkbox on the left side of the row, then click this button to download a report for the selected orders. See Org View > Reports > Orders for more information.

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Order Status meanings

Status	What triggers this status?
Ordered	Automatically appears after an order is process or there is a successful transaction on the store.
In Progress	Used by distributors when they are actively working to fulfill an order.
Fulfilled	This is the end state, indicating the product has been delivered to the customer.
Cancelled	An admin can cancel an order at anytime if needed by updating the Order Status.  Orders must be in the cancelled status before they can be deleted. When cancelling an order, if payment was accepted then you will need to do one of the following: PayFlowPro/Stripe - You will need to log into the platform to process the funds for the customer. Points - To return the points to the user's account, navigate to Store Admin > Payment Methods > Points. Add the points used on the order back to the user's points balance. It's recommended to include a comment explaining the reason for re-crediting the points
Backorder	Order placed but currently out of stock.
Pending Approval	Triggered by an order being placed that requires approval.
Partial	One or more products is no fulfilled. The distributor may choose to leave an order In Progress or to move it to Partial.
Payment Failed	The payment did not complete. You will see this order in Order Fulfillment with an order number but the order isn't actually placed since payment wasn't processed by the payment gateway. We will display this order in the Order Fulfillment for visibility purposes only.  Things to note on these orders: Will not sync with Syncore Inventory is not deducted for product(s) on order Charges will not be processed by the payment gateway. If points were applied to the order the Payment Detail line item for points will display but will not be deducted from the user's points balance or affect any of the points reports.
Declined	Payment transaction was refused by the payment gateway. This could be from a variety of  reasons like insufficient funds, incorrect card details...

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Sample Picking Ticket

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Sample Packing Slip

Updated August 07, 2025 16:02