Company Stores Release Notes

Version 9 Release Notes: November 7, 2024

Company Stores

Notes for Company Stores - Organization Level Menus

Stores>Create a Store

  • 8996 - Corrected a bug that caused the Copy the base settings from another Store function didn't work. After the fix, you can now copy the base settings of another store helping you set up your new store faster. 

Organization Admins > Manage Admins

  • 9503 - Resolved an issue where the Enterprise Super Admin was not given permissions to a newly created store. Now when a new store is created, the Enterprise Super Admin will automatically be granted permissions associated with the new store.

Orders>Order Fulfillment

  • 7445/7377 - Updated the following labels in Payment Detail label on the Order Details screen:
    • Changed Gift Certificate to Coupon Code to more accurately describe the payment type for the order. 
    • Changed Shipping to Shipping and Handling since this line also includes any handling charges, along with the shipping, that may be charged for the order.
  • 9522 - Resolved a bug preventing the Shipment Confirmation Email from being sent when a split shipment was created in Order Fulfillment. After the fix, a Shipment Confirmation Email will be sent to the customer for each shipment created for the order.
  • 8207 - Corrected an issue where the text for the Order Status sometimes overlapped. 

Notes for Company Stores - Store Level Menus

Settings > System Emails

  • 8781 - Made the following updates to System Emails:
    • Updated name, description and email subject on several emails.
    • Removed several emails that were duplicates or no longer needed.

Products > Product List

  • 9081 - Implemented a new feature to the Product List giving users the ability to update the Product Status directly from the Product List instead of having to edit each product individually. 

  • 9139 - Added a 'Back to Products' link at the top of each product page to make it easier for the user to get back to the Product List.

Products > Search Products

  • 9134 - Made an update to how large price breaks are displayed in the Search>Product Details. With the update, large price breaks will be represented with a '+' sign instead of showing an astronomical number.

Products > Options 

  • 9149 - Added the 'Selecting an option is required' feature on the Option screen for dropdown and radio buttons for ASI Products. 

Products > Pricing 

  • 9509 - Resolved a bug where the pricing grid was not displaying on the Pricing screen for some products. After the fix, the pricing grid will always display as expected.

Reports > Points

  • 9421 - Corrected an issue that occurred when a Store User is in multiple points programs, when points were added to one program for the user the points were being added to the other program for the user. Now, when points for user are updated 

Notes for Company Stores - Storefront

  • 9517 - Resolved a bug causing the password protection for a Purchase Order was not working. After the fix, if a PO is set up to require a password that will be enforced during checkout on the storefront.
  • 9514/7096 - Corrected an issue where guests users were given access to the following payment methods at checkout:
    • Purchase Order - After the fix, if a store is setup to allow guest checkout and accepting Purchase Orders as payment, the PO payment field will not display for guest user.
    • Points - After the fix, if a store is setup to allow guest checkout and has a points program, the Payment Amount Breakdown for points will not display for the guest user.
  • 7358 - Updated the Order Confirmation Email to include the Handling Fee. Now when a customer receives an Order Confirmation Email the Shipping line item will be label as Shipping & Handling. 

 

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Version 8.2 Release Notes: October 9, 2024

Company Stores

Notes for Company Stores - Organization Level Menus

Products > Basic Details

  • Corrected a defect in which when readding attribute of size and/or Color for ASI products, it did not fully sync with ASI data. After the fix, readding attributes pulls complete accurate data from ASI.

  • Added "Search Keywords" to the basic details for imported products. Note that for products that were configured prior to this release, you will need to hit the "refresh" button in the Basic Details tab to pull the data in. See Products > Basic Details Tab.

  • Resolved an issue where making updates to a product would change its status to draft, remove the required unit type for inches, and prevent you from adding anything from the dropdown menu. After the fix, you can edit products as usual without any issues.

  • Implemented a new standard that a product name can't be more the 95 characters. This corrected a defect when the product name was over 95 characters it wouldn't display correctly on the product list on the storefront.

Products > Options

  • Corrected a defect that was causing size variants to be duplicated. Previously, changing the status of one variant would automatically change the status of its duplicates. After implementing the fix, each variant now remains independent of the others, ensuring that changes to one do not affect the rest.
  • Corrected a defect that occurred when adding products swatches in the Products > Options tab. Previously, color thumbnails added in the Options tab would appear blank on the live storefront. After implementing the fix, color thumbnails appear on the live storefront as expected.

Products > Images

  • Corrected a defect in which the default image in the product list did not update when the image was updated in Admin. After the fix, images in the product list update as expected.

Products > SKU

  • Corrected a defect that occurred when importing SKUs in the Products > Options tab. Previously, the import process would not complete successfully, and an error message would appear on screen in some instances. After implementing the fix, SKUs are now imported smoothly and without incident, as expected.

Products > Pricing

  • Resolved a bug where the user group pricing was not calculating correctly when sales price was changed on ASI product. After the fix, if user group pricing is available for a product then that new sales price will display in the pricing grid when the filter is selected.

Notes for Company Stores - Storefront

  • Resolved a bug where clicking on a button or product image on the homepage directed the user to a missing or incorrect page. After the fix, the user will be taken to the correct product page.
  • Corrected a defect in which products with an inventory count were not displaying inventory numbers on the storefront. After the fix, inventory numbers are accurately reflected on the storefront.
  • Corrected a defect where bold text applied during the design phase was not displaying as bold on the storefront. After implementing the fix, the bold text now appears as expected on the storefront.

  • Corrected an issue where the categories in the navigation bar was directing the user to page missing product details. After the fix, the user will be directly to the correct product page.
  • Corrected an issue where special characters were not displaying correctly in the text fields on the homepage. After the fix, the special characters will display in the text fields as expected.
  • Resolved a bug where the quantity price break for a product was not reflecting in the product price in the cart. After the fix, the correct price will display in the cart for the product.

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Version 8.1.2 Hotfix Release Notes: September 28, 2024

Fixes to Company Stores - Storefront

  • Resolved an issue in which the incorrect font color and pricing for quantity breaks would appear on the live storefront. After investigation, it was determined that the incorrect pricing was being pulled from obsolete functionality. After the fix. quantity break pricing appears correctly on the live storefront.
  • Resolved an issue in which placing an order and paying in full using a coupon code would result in an error message: "Error Occurred when Initializing the payment," even though the order fulfillment screen indicated the payment was processing. After the fix, the error will not occur, and the payment will be processed as expected. 

Version 8.1.1 Hotfix Release Notes: September18, 2024

Release Notes for Popup Stores

  • A defect was corrected where orders were processed without including products that did not meet the minimum quantity requirement. Consequently, the customer was charged the total amount minus the non-qualifying product and without any tax on the entire order. Following the correction, orders are now processed excluding the product that fails to meet the minimum quantity, with the customer being charged the total amount minus the non-qualifying product and without any tax on the entire order.
  • Resolved an issue where not all products were appearing on the live site. Following the correction, every product is now loaded and displayed on the live site.
  • A defect was corrected that caused users to receive an error message during some payment attempts. Following the fix, the error no longer occurs during the checkout process.

Release Notes for Company Stores Organization Level

Org Level > Reports > Orders

  • A defect that barred Enterprise Super Admin users from accessing Order Reports in certain cases has been corrected. Following the resolution, all users now have the ability to access reports in accordance with their permissions.

Notes for Company Stores - Storefront

  • Resolved an issue where the Storefront inaccurately indicated that the minimum order quantity had not been met. With the fix implemented, the message now only appears if the minimum quantity requirement is indeed not fulfilled.
  • Resolved an issue where the pricing for sizes 3XL and 4XL was incorrect in some instances. The prices are now displayed correctly following the correction.
  • Resolved an issue where certain product images failed to display on the Storefront. Following the correction, all images are now displaying as intended.

Version 8.1 Release Notes: September 13, 2024

Notes for Popup Stores

  • An issue preventing the display of all products on the live site has been resolved. After making the necessary corrections, all products are now appearing as expected on the live site.

Notes for Company Stores - Organization Level Menus

Organization Admins > Manage Admins

  • Resolved an issue associated with default settings for permissions. Default settings are detailed in the Knowledgebase article: Org Admins > Manage Admins.

 Notes for Company Stores - Store Level Menus

Design > Pages

  • Resolved an issue where selecting "All Categories" as the button destination for the "Hero Slider" and "Navigation Bar" resulted in an incorrect or non-functional link. Now, with "All Categories" selected, products are displayed as intended.

Products > Product Pricing Group Codes

  • A defect was corrected where a Product Pricing Group was added to a product and then removed; however, when attempting to add that Pricing Group back under Products > Edit Products > Pricing and User Grouping > Vary Pricing by User Group, it is no longer editable. Following the fix, Product Pricing Groups can now be edited and applied as expected.

Products > Import > Images Tab

  • Resolved an issue where the attribute appearance necessitated individual images for each product size. With the correction, any images linked to a product where "Size" is the sole attribute appearance will now display correctly without the need for extra images.

Notes for Company Stores - Storefront

  • Resolved an issue where the product grid price displayed via the category link differed from the actual price when viewed by the user. After the fix, the product grid reflects accurate prices.

Knowledge Base Updates


Version 8 Release, August 29, 2024: Store Building Tools Redesign Makes Company Stores Faster and Easier to Use

With the release of Version 8, building Company Stores is about to get faster and easier with new store building tools:

  • Product Search enables you to find and save ESP products directly within Commercio Stores, all without having to exit the platform.
  • The Product Catalog feature allows you to specify product specifications, such as descriptions, suppliers, options, dimensions, pricing, photos, and more, directly within your store, eliminating the need for copying and pasting from other websites.
  • Easier store management is provided with three major updates:
    • Product management has been moved from the Organizational Level to the Store Level.
      mceclip7.png Ensure that all unassigned products at the Organization Level are assigned to a store within your organization by August 31, 2024.
    • Enhanced product variant control enables the activation and deactivation of specific variants through storefront status, as well as tracking inventory at the variant level.
    • Quantity price breaks are now handled at the product level, streamlining the process of launching sales in your store. Moreover, you can apply discounts either as percentages or fixed dollar amounts.

See the following resources for more details:

Other changes included in this release:

Company Stores Free Training is now available. Click the link to learn more.

Company Stores - Organization Level

Org Level > Orders > Order Fulfillment

  • Resolved an issue in which products were not syncing correctly with Syncore if the Customer SKU exceeded 35 characters. After the fix, the SKU is truncated and the sync completes as expected. See the Syncore Integration section at Org Level > Orders > Order Fulfillment.
  • Resolved an issue where orders with a 'Fulfilled' status were able to be deleted. With the correction in place, it is no longer possible to delete orders that are marked as 'Fulfilled'. See Org Level > Orders > Order Fulfillment.
  • Corrected a defect in which an error message would display when attempting to resend an order confirmation email. After the fix, order confirmations can be resent without issue. See Org Level > Orders > Order Fulfillment.
  • Resolved an issue where orders placed with multiple promo codes only displayed one code on the order. Now, after the correction, every promo code used will be visible in the order details on the Order Fulfillment screen. See Org Level > Orders > Order Fulfillment.

Org Level > Reports > Orders

Company Stores - Store Level

Store Level > Design > Pages.

  • Resolved an issue in which text block and body copy text blocks were not editable if they were reordered. After the fix, text block may be edited at any time. See Store Level > Design > Pages.

Store Level > Reports > Users > User Detail Report

Store Level > Settings > Syncore Settings.

  • An issue was resolved where a user would not receive a warning message if Syncore orders failed to sync correctly. With the fix implemented, the system will attempt to sync four more times, and if these attempts fail, the user will be notified that the sync was unsuccessful. See Store Level > Settings > Syncore Settings.

Version 8 Hotfixes

  • Hotfix 8.0.1, August 30, 2024 - A defect was corrected where Enterprise Super Admin permissions were not functioning properly post-release. An Enterprise Super Admin who previously had full access to all store features before the Product Catalog release was unable to access the store-level reporting. After the fix, permissions are functioning as expected

Version 7 Release, February 23, 2024: Product Search and More

Version 7.7.2 Hotfix Release Note

PopUp Stores

  • Resolved an issue where Canadian Provinces were not listed in the 'Pickup at Central Location' options. After the fix, Canadian provinces are now available in the dropdown menu.

Version 7.7.1 Hotfix Release Note

Storefront

  • Resolved an issue where the address lines were not displaying correctly in the Order Review & Placement screen on the Storefront. After the fix, the address appears as expected for the client.

Version 7.7 Release Notes: June 14, 2024

Company Stores

Organization Level

Products > Edit Products

  • Addressed a problem where default images and product thumbnails wouldn't refresh without the user clearing the cache. Now, following the resolution, images and thumbnails update immediately.

Orders > Order Fulfillment

  • An issue where the Admin received a 'Fail' error message popup upon updating a line item to any status other than 'Partial' or 'Fulfilled' has been resolved. Status updates now apply as expected following the fix.

Store Level

Design > Pages

  • An issue where the product categories displayed in the storefront's header bar did not align with those set in the design process has been resolved. Now, the product categories on the storefront accurately reflect the settings in the design. For more information on setting up or modifying product categories, refer to Design > Pages.

    mceclip7.png Please note that to implement changes to product categories, you must re-save the design by clicking the "Update Store" button.

Products > Product Categories

  • An issue preventing the deletion of subcategories has been resolved. Subcategories can now be deleted as intended. Product subcategories are configured under Store Level > Products > Product Categories.

Reports > Users

  • An issue where the User Details Report failed to list all current users has been resolved. Following the correction, the report accurately reflects all current users. 

Storefront

  • Corrected the Storefront's Terms of Service link to ensure users are redirected to the appropriate page for client terms and conditions, rather than encountering a blank page.

Version 7.6 Release Notes: May 31, 2024

Company Stores

Organization Level

Products > Products

  • Resolved an issue in which users would receive a Status Code 401 Error (time out error) instead of being returned to the login screen when attempting to manually add SKUs. After the fix, if the system times out, users are returned to the login screen instead of receiving an error message.

Products > Suppliers

  • Resolved an issue in which customers would see supplier FOB information in their shopping cart during checkout.  After the fix, the information does not display.


Orders > Order Fulfillment

  • Added a Shipping Confirmation email that is sent when an order status is updated to Partial or Fulfilled in ShipStation. See Org Level > Orders > Order Fulfillment.


  • Resolved an issue in which a shipping confirmation would be re-sent to customers each time the order details page was updated and saved. After the fix, customers only receive emails when necessary. Order status is changed in in the Order Details section when editing a product in Org Level > Orders > Order Fulfillment.

Syncore Integration

  • Resolved an issue in which the product setup fee was not included on sales order for Syncore integrated orders, requiring users to manually add the setup fee to the sales order. After the fix, the product setup fee is automatically included on the sales order.


Storefront

  • Resolved an issue in which an uploaded image file was not included as an active link in the order confirmation sent to customers did not include an active link. This created issues when customers ordering business cards with headshots would have to send the image file outside of the application. After the fix, an active link is provided and works as expected. Decoration methods are set in Store Level > Products > Product Customization.



  • Corrected an issue in which when creating a product grid, the product images would not display with the correct aspect ratio. After the fix, the images appear as expected.


Knowledge Base Updates

  • No updates with this release.

Version 7.5 Release Notes: May 3, 2024

Company Stores

Organization Level

Products > Products

  • Resolved an issue in which product images could not be deleted. After the fix, products images are removed when they are deleted from the product profile.  Product images are added and deleted when editing a product at Org Level > Products > Products.

Orders > Order Fulfillment

  • Resolved an issue in which changing the line-item status would update the order status to Partial regardless of the status selected. After the fix, order status updates correctly. Order status is changed in the Order Details section of Org Level > Orders > Order Fulfillment.

  • Resolved an issue in which the shipping amount on the Order Fulfillment screen would show with extra decimal places when using Shipping Promo Code with a percentage discount. After the fix, the Shipping amount is rounded to two decimal places in all locations (storefront, order fulfillment screen and reports). The issue was seen on the Org Level > Orders > Order Fulfillment. Shipping rates are set at Store Level > Settings > Shipping Settings.

Store Level

Settings > Tax Settings

  • Revised functionality so the Tax Shipping and Handling collection settings default to Yes for all new Nexus. Existing Nexus will remain unchanged. Tax collection preferences are set in Store Level > Settings > Tax Settings.

Storefront

  • Resolved an issue in which the image displayed on the storefront product carousel would reflect the organization level product name instead of the store level product name. After the fix the store level product name is displayed. Products are added to the carousel at Store Level > Design > Pages.
  • Resolved an issue in which a shipping confirmation would be re-sent to customers each time the order details page was updated and saved. After the fix, customers only receive emails when necessary. 

Updated Articles


Version 7.4 Release Notes: April 19, 2024

PopUp Stores

  • Resolved an issue in which customer names did not appear on the Orders Report. After the fix, the customer names appear on the report as expected.
  • Resolved an issue in which the secret key for Stripe was appearing on the screen. After the fix, the secret key is disguised on screen, and only the publishable key is visible.

Company Stores

Organization Level

Products > Products

  • Resolved an issue in which admins would receive an error message when attempting to create a product description that included special formatting (for example, bullet points). After the fix, special formatting is permitted in the product description and the error message will no longer display. See Org Level > Products > Products.

  • Resolved an issue in which the Product Setup Fee did not appear in all relevant fields. After the fix, the Product Setup Fee is applied in all relevant fields (Shopping Cart, Order Review, Order Confirmation (page and email), Order Fulfillment, Order Details Report). The Setup Fee originates at Org Level > Product > Add a Product > Create a Custom Product > Pricing.

Orders > Order Fulfillment

  • Resolved an issue in which Shipping & Handling did not display when a Free Shipping Promo Code was applied to an order. After the fix, Shipping and Handling fees are shown as a deduction on the Order Details screen and is visible to the customer on the Order Review page. Orders > Order Fulfillment > Edit and Order > Payment Details

  • Resolved and issue that made it possible to edit the Order Status field. After the fix, Order Status is a read-only field that is updated as line items are updated while the order is fulfilled. See Org Level > Order Fulfillment > Order Status Meanings for an explanation of how Order Status is triggered.

  • Resolved an issue in which if an order was updated to Partial or Fulfilled, the shipping confirmation email was not being sent for the fulfilled items. After the fix, the system sends the confirmation email as expected. See Org Level > Orders > Order Fulfillment.

Store Level

Design > Pages

  • Resolved an issue in which when creating a product grid, the product images would not display with the correct aspect ratio. After the fix, the images appear as expected.

Products > Product Categories

Knowledge Base Updates

New Articles

New Videos with Updated Articles

Updated Articles


Version 7.3.1 Hotfix Release Notes: April 9, 2024

Resolved an issue in which scrolling to a specific product prevented users from adding products to their cart in the Storefront. After the fix, scrolling and adding products both function as expected.

Version 7.3 Release Notes: April 5, 2024

Popup Stores

  • Resolved an issue in which the Go to Approval button presented during the process of publishing a store did not function. After the fix, Go to Approval functions as expected.

Company Stores

Organization Level

Products > Products

  • Resolved an issue in which adding a new hex code color swatch would also add blue as a secondary color. After the fix, the process of adding color swatches functions as expected.

Orders > Order Fulfillment

  • Resolved an issue in which Order Status on the Order Fulfillment and Order Details pages would be available as an editable field instead of read-only. After the fix, Order Status is set as a read-only field. Note that the Order/Line Item Status is not update using the Change Status options with the Order Details screen.

Store Level

Design > Pages

  • Resolved an issue in which using the "@" symbol in a content block would cause a live store to become unavailable. After the fix, symbols may be used in content block without affecting the availability of the store.

Products > Edit Products

  • Resolved an issue in which the page URL in Search Engine Optimization of a product would allow a "." (period) character, resulting in an incorrectly formatted URL and an inaccessible product. After the fix, URLs incorrect characters are not permitted.

Storefront

  • Enhanced the homepage to improve the look and usability of the product grid. Customer can now click on the image and they will be directed to the product details page. Note that if a store is still having issues with the product grid, an admin will need to go into the Store > Design > Pages > Home and click the Update Store button to refresh the product grid on the storefront.
  • Resolved an issue in which categories were missing from the navigation bar. After the fix, categories appear as expected.
  • Resolved an issue in which the printer friendly version of the order confirmation page would not load. After the fix, the printer friendly version appears as expected.

Knowledge Base Updates

New Articles

New Videos with Updated Articles

Updated Articles


Version 7.2 Release Notes: March 22, 2024

PopUp Stores Updates

  • Resolved an issue with PopUp Store access in active organizations with deactivated stores. After the fix, users of all types have the appropriate access to active PopUp Stores.

Company Stores: Organization Level Updates

Organization Admins > Manage Admins

  • Resolved an issue in which changes to Store Access for Admins would not save and apply as expected. After the fix, changes are saved and applied correctly.

Products > Products

  • Added a pricing grid for all products in ASI search.

Company Stores: Store Level Updates

Design > Pages

  • Resolved an issue with broken links in the product grid. After the fix, links in the product grid open the product details page as expected.

Settings > Tax Settings

  • Resolved an issue in which tax was being calculated on apparel items for states that are apparel tax exempt. After the fix, taxes are calculated correctly for each nexus.

Settings > System Emails

  • Resolved an issue in which the BCC (Blind Carbon Copy) feature was not working on email confirmations. After the fix, BCC functions as expected.

Company Stores: Storefront Updates

  • Resolved an issue in which inventory was not showing on the Storefront. After the fix, inventory appears on the Storefront as expected.
  • Resolved an issue that affected the appearance of trademark symbols on the Storefront. After the fix, trademark symbols appear as expected.

Knowledge Base Updates

Organization Level > Organization Admins > Manage Admins

Organization Level > Products > Products

Organization Level > Orders > Order Fulfillment

Store Level > Design > Pages

Store Level > Settings > Tax Settings

Store Level > Settings > System Emails

Store Level > Data > Imports

 

 


Version 7.1 Release Notes: March 8, 2024

Popup Stores

  • Corrected a defect in which error messages would appear in error for accepted card types. After the fix, error messages only appear when necessary.
  • Corrected a defect in which selected card types are not applied when saving Stripe credentials. After the fix, selected card types are saved and available.

Company Stores

Organization Level

Products > Products

  • Added a Clear button to ASI search so users can clear out the search criteria without refreshing the page.

  • Revised ASI search functionality so that when using search criteria for a specific supplier, only results for that supplier are returned. Additionally, any further selected search criteria will only return results for that supplier with the additional filters applied.

  • Increased the size of the product details display in Product Search so that it is easier to view.

  • Add a Product > Create a Custom Product > Variants: Corrected a defect in which a user could not manually enter a Hex code when creating a product color swatch. After the fix, the system accepts Hex codes and creates color swatches as expected.

Orders > Order Fulfillment

  • Added the ability to print a packing slip regardless of the order status. Prior to this feature, packing slips could only be printed when the line item or order was in Partial or Fulfilled status.

Reports > Orders

  • Added a new # of Failed Payments field on the Order Summary Report so that each order is reported on a single line, instead of each failed payment attempt appearing on a separate line for a single order.

  • Corrected a defect in which successful order were duplicated on the Order Summary report. After the fix, all orders only appear once on the report.

Store Level

Design > Pages

  • Corrected a defect in which application was not loading correctly on a mobile device. After the fix, the application loads correctly.

Products > Inventory and Warehouse

  • Corrected a defect in which changes to Warehouse and Advanced Settings on the Inventory and Warehouse Settings Page were not being applied. After the fix, changes are applied as expected. 

Reports > Inventory

  • Corrected a defect in which not all Organizational Administrators that have access to a store were appearing in the Add Recipient list the Store Level. After the fix, all Organizational Administrators with access to the store will appear on the list. 

  • Corrected a defect in which the Inventory Snapshot report was missing products in some instances. After the fix, all products appear in the report as expected.

Storefront

  • Corrected a defect in which order confirmation emails are sent to customers after a failed payment. Customers should only receive order confirmation emails after a successful payment during checkout. After the fix, order confirmation emails are only sent after payment is complete.
  • Corrected a defect in which customers viewing the Storefront on a mobile device could not view .pdf files for products.

Knowledge Base Updates

Organization Admins > Manage Admins

Organization Admins > Invite or Create a New Admin

Products > Edit Products

Products > Add a Product

Products > Suppliers

Products > Warehouses

Orders > Order Fulfillment

Reports > Orders

Store Level > Settings > Basic Settings

 

 

 


Version 7.0 Release Notes: February 23, 2024

Company Stores Now Includes Product Search

With product search, you can search and save products from hundreds of suppliers directly in Commercio Stores without leaving the platform.   See Org Level > Products > Products for details.

  • Search by SKU, keywords, suppliers, categories, and price range
  • Save search criteria for quick reuse
  • Access product data to help build products for your stores

 


Version 6 Release, December 1, 2023: ShipStation Integration and More


Version 6.3 Release Notes: February 16, 2024

Company Stores

Organization Level

Orders > Order Fulfillment

  • Corrected a defect that allowed the quantity shipped to be greater that the quantity of the line item. After the fix, new rules are applied to different scenarios to ensure the quantity shipped is accurate.

  • Corrected a defect in which the Select All button on the Order Fulfillment page did not respond. After the fix, the Select All function works as expected. 

    mceclip7.png You may need to clear your cache to reset this feature.

Reports > Orders

  • Revised the Order Summary and Order Details report so that columns that report as numbers use digits instead of text, eliminating the need to convert data in the spreadsheet.

  • Revised the report to include Paid DateTime on the Order Details report to reflect whether or not a received order had been paid, to capture order that have been placed, but have not been paid, as may occur when an order requires approval.

Store Level

Settings > Syncore Settings

  • Corrected a defect in which order details for orders synced between Commercio Stores and Syncore would appear in a difference order. After the fix, order details appear correctly.

Reports > Orders

  • Revised the Order Summary and Order Details report so that columns that report as numbers use digits instead of text, eliminating the need to convert data in the spreadsheet.

  • Revised the report to include Paid DateTime on the Order Details report to reflect whether or not a received order had been paid, to capture order that have been placed, but have not been paid, as may occur when an order requires approval.

Reports > Inventory

  • Corrected a defect in which the inventory level on the snapshot report did not match the product screen. After the fix, the correct inventory level is reported on the snapshot report.

Storefront

  • Corrected a defect in which the shopping cart did not show the relevant product image variant. After the fix, the correct image is displayed.
  • When customers check out as Guest, the Customer Name field is blank on Order Fulfillment main page. After the fix, the customer's name appears as expected.

ShipStation

  • Corrected a defect in which shipping details for ShipStation split shipments were showing the wrong SKUs and product details. After the fix, the correct information appears as expected for split shipments.

Knowledge Base Updates

Organization level > Orders > Order Fulfillment

Organization Level > Reports > Orders

Store Level > Settings > Syncore Settings

Store Level > Reports > Orders

Store Level > Reports > Inventory

 

 


6.2.1 Hotfix Release Notes: January 18, 2024

Company Stores

Store Level

Products > Product Categories

  • Corrected a defect in which product category views were showing incorrectly. After the fix, product categories are displayed as expected.

Products > Inventory and Warehouse

  • Corrected a defect in which changes to Warehouse and Advanced Settings on the Inventory and Warehouse Settings Page were not being applied. After the fix, changes are applied as expected. 

    •  

Storefront

  • Corrected a defect in which product detail messages were not showing up on the storefront. After the fix, storefront messages appear as expected.
  • Corrected a defect in which Product Visibility Groups were not applied correctly, resulting in users having limited or incorrect products visible on the storefront. After the fix, users can view the correct products as assigned.

Version 6.2 Release Notes: January 15, 2024

Popup Stores

  • Completed corrections on a known defect with the Stripe Webhook in which Webhook would send erroneous emails stating that Webhook was not communicating with Company Stores.

Company Stores

Organization Level

Organization Settings > ShipStation Integration

  • Corrected a defect in which any activity in Shipping Settings (for example, updating shipping or creating a new store), would result in a "disable ShipStation" confirmation inquiry to display, whether or not ShipStation was enabled on the store. After the fix, the message will only display when attempting to disable ShipStation.

    mceclip7.png To fully disable ShipStation it must be disabled at the Organization level and at the Store level. This is to allow open orders to complete. To fully disable ShipStation, remember to disable it at both levels. See ShipStation Integration. 

Products > Edit Products

  • Corrected a defect in which both Store Level and Organization Level pricing would display on the Product page. After the fix, only the Store Level pricing displays.

Orders > Order Fulfillment

  • Corrected a defect in which stores with Syncore integration disabled continue to show as integrated. After the fix, stores that are not integrated no longer show the integrated tag on orders that have not been synced.

  • Corrected a defect with the search function specific to first and last name fields. After the fix, the search function works as expected.

Reports > Orders

  • Revised the Order Summary and Order Details reports (Org Level and Store Level) to include Paid DateTime to reflect whether or not a received order had been paid. This will capture orders that have been placed, but have not been paid, as may occur when an order requires approval.

Store Level

Design > Pages

  • Corrected a defect in which the scroll buttons on product carousels were not rotating as expected. After the fix, product carousels rotate as expected.

Settings > System Emails

  • Corrected a defect in which the Points Statement email was not sent to users. Although customers can view their points balance at any time, the email reminder encourages a visit to the store. After the fix, reminder emails are sent according to the statement settings.

NEW Products > Inventory and Warehouse

  • Revised the functionality of Low Stock Notifications so that notification emails are sent immediately when a low stock threshold is met. Additionally, the notification emails can be sent to multiple email addresses. This replaces prior functionality in which emails were sent on a specified scheduled, and only store admins could receive Low Stock Notification emails.

Payment Methods > Points Program

  • Corrected a defect in which the Points Program Users page did not display the last name of the user. After the fix, full names are displayed as expected.

Reports > Orders

  • Revised the Order Summary and Order Details reports (Store Level and Org Level) to include Paid DateTime to reflect whether or not a received order had been paid. This will capture orders that have been placed, but have not been paid, as may occur when an order requires approval.

Reports > Points

  • Corrected a defect in which the Points Balance by Program report (Reports > Points > Points Balance by Program) did not accurately reflect deducted points when a user manually entered points as partial payment. After the fix, the correct balance is reflected on the report.

Storefront

  • Corrected a defect in which product minimum level overrides set by store admins were not correctly applied to live stores, causing problems for users during checkout. After the fix, when the store admin overrides the product minimum quantity for a store, the customer is able to checkout even if the minimum is not met.

Version 6.1.1 Hotfix Release Notes: January 24, 2024

Company Stores

Syncore Integration/Contact Creation

  • Corrected a defect in which users would receive the following error message:

    Contact Creation failed - The EmailAddress must be a unique email address on mm/dd/yyyy hh:mm

    After the fix, contacts and orders sync with Syncore as expected. 

Storefront

  • Corrected a defect in which ordering multiple custom items would be added as a single item. For example, ordering 5 of the same item with 5 different personalization's would appear in the cart as 5 of the same item with the same personalization. After the fix, personalized items are added to the order as expected.

Version 6.1 Release Notes: December 22, 2023


mceclip7.png This release includes a fix that requires a manual update for existing Company Stores. The fix resolves an issue with the Privacy Policy appearing twice in the Footer. To resolve this issue for existing Company Stores go to Store Level > Design > Pages > Home then click and click EditFrom here, you can see the Privacy Policy section where you can expand and manually update the field.

Company Stores Organization Level

Reports

Orders > Order Summary Report (Org Level and Store Level)

  • Added a new column - Paid DateTime - to the Order Summary Report in between the Order DateTime and Order Status columns. This corrects an issue in which when an order was attempted multiple times and was finally successful, that order would not appear in Order Summary or Details Reports when filtering by date unless the date range included the original order date.
    • Moved the Order Status column to be between the Paid DateTime and Payment Gateway columns. 
  • Orders > Order Details Report (Org Level and Store Level
    • Corrected a defect in which the Order Details Report would not download. After the fix, The report downloads as expected.

Company Stores Store Level

Design

Pages > Home

  • Corrected a defect in which the Privacy Policy and Terms and Conditions was displayed twice in the footer of the Storefront. After the fix, the footer will display correctly for new stores. Existing stores will need to be edited manually.

    mceclip7.png To make the fix, go to Store Level > Design > Pages > Home then click and click Edit.  From here, you can see the Privacy Policy section where you can expand and manually update the field.

Settings

Shipping Settings

  • Corrected a defect in which the Free Shipping option would not apply to the store when selected. After the fix, Free Shipping is applied as expected.

Tax Settings

  • Revised Tax Overrides to allow up to 4 decimal places. Previously, Prior to this change, Tax Overrides would truncate entries to 2 decimal places. 

Products

Edit Products

  • Corrected a defect in which product category views were showing incorrectly. After the fix, product categories are displayed as expected.

Reports

Orders > Order Summary Report (Org Level and Store Level)

  • Added a new column - Paid DateTime - to the Order Summary Report in between the Order DateTime and Order Status columns. This corrects an issue in which when an order was attempted multiple times and was finally successful, that order would not appear in Order Summary or Details Reports when filtering by date unless the date range included the original order date.
  • Moved the Order Status column to be between the Paid DateTime and Payment Gateway columns. 

Orders > Order Details Report (Org Level and Store Level

  • Corrected a defect in which the Order Details Report would not download. After the fix, the report downloads as expected.

Inventory > Inventory Snapshot Report

  • Corrected a defect in which the Inventory Snapshot Report would provide inventory for the date on which the report is run, regardless of the date selected for the report.  After the fix, when a date is selected for the report, the system returns inventory data for the selected date.

Data

Data Import

  • Corrected a defect in which an address book import would appear as successful when the import did not complete. After the fix, all data is fully updated as expected when performing an address book import.

Company Stores Storefront

  • Corrected a defect in which product category views were showing incorrectly. After the fix, product categories are displayed as expected.
  • Corrected a defect in which orders paid by points and credit card were not reflected in the Order Fulfillment and Payment Processing reports. After the fix, all orders are reflected in the report.
  • Revised the category page on the storefront to show two decimal places in the price for Freight and Handling.
  • Corrected a defect in which store users paying with points could checkout successfully even if the price of the items in the cart exceeded the points balance. This action could only occur if Pay with Points was the only payment method enabled. After the fix, store users are advised if their points balance will not cover the cost of items in their cart.
  • Corrected the defect where Shipping Price was not displaying on the Order Confirmation screen when a Free Shipping promo code was used on the order.

Company Stores Emails

  • Corrected a defect in which Inventory Threshold notification emails were not sending. After the fix, the emails are sent and received as expected.

Syncore Integration

  • Corrected a defect in which orders paid with a Discover® card would no sync with Syncore. After the fix, orders paid with Discover® sync with Syncore as expected.
  • Corrected a defect where the instructions for the CSR was not created on orders paid with points. After the fix, all payment methods regardless of the type, are noted in the CSR instructions.
  • Corrected a defect in which Syncore would fail to sync in there was a space in an otherwise blank Shipping/Billing Organization Name/Address Field. After the fix, Syncore orders sync as expected.

Popup Stores

There are no Popup Stores notes this cycle.

Knowledge Base Updates

Organization Level > Products > Edit Products

Organization Level > Reports > Orders

Store Level > Pages > Home

Store Level > Products > Edit Products

Store Level > Settings > Shipping Settings

Store Level > Settings > Tax Settings

Store Level > Reports > Orders

Store Level > Inventory > Inventory Snapshot Report

Store Level > Data > Data Imports

 

 


Version 6.0.1 Hotfix Release Notes: December 11, 2023

Corrected a defect in Popup Stores in which the checkout process was not validating emails while completing orders. In some instances, this would result in the order not being created. After the fix, emails are validated for an order to complete successfully.

Version 6 Release Notes: December 1, 2023

 

Company Stores Now Includes ShipStation Integration

ShipStation helps distributors get the best shipping rates, print labels faster, and send clients updates on their shipment status.​

The Commercio Company Stores + ShipStation Integration syncs order and shipping information between the two systems, so your internal teams and clients can access the info they need at a glance. ​

  • ​Ship quicker without manual data entry​

  • Access the best shipping rates from top carriers​

  • Give shipment visibility to clients and employees​

Important items to note for ShipStation Integration (these are also highlighted in the 4 step integration instructions).

  • Follow the four steps provided in the ShipStation Integration How To article as they provide the correct order of functions to get the integration up and running.

  • Make sure to verify the shipping address in ShipStation and Company Stores match or your orders will not sync.

  • Company Stores requires enabling ShipStation at the Organization Level and at the Store Level. Once ShipStation is enabled at the Store level, it will remain enabled even if ShipStation is disabled at the Organization Level This is to allow open orders to complete. If you want to disable ShipStation entirely, make sure to disable it at both levels.

  • Data Exchange Between Company Stores and ShipStation 

Company Stores > Organization Level > Organization Settings > ShipStation Integration

  • Added a new instructional article to the Knowledge Base to provide instructions for ShipStation Integration.

Company Stores > Organization Level > Orders > Order Fulfillment

  • Updated to include ShipStation features.

  • Corrected a defect in which when a user would receive an undefined error message when using a valid promo code or gift certificate at checkout. After the fix, checkout proceeds as expected when valid promo codes or gift certificates are applied to an order.

Company Stores > Store Level > Settings > Shipping Settings

  • Updated to include ShipStation features.

Company Stores > Store Level > Payment Methods > Promo Codes

  • Corrected a defect in which promo codes were not appearing at checkout. After the fix, promo codes appear as expected during the checkout process.

Pop Up Stores Shipping Details

  • Corrected a defect in which the confirmation email sent to customers after checkout would reflect the pickup address instead of the Ship to Me address selected during their checkout process. After the fix, the correct address is shown on the confirmation email.

Knowledge Base Updates

How To's > ShipStation Integration

Org Level > Org Settings > ShipStation Integration

Org Level > Orders > Order Fulfillment

Store Level > Settings > Shipping Settings

 


 


Version 5 Release Notes


Version 5.10.1 Hotfix Release Notes: November 21, 2023

Corrected a defect in which newly added inventory did not decrease when purchases were made. After the fix, inventory is reduced as expected when purchases are completed in a store. 

Related Knowledge Base articles include Products > Edit Product and Products > Inventory and Warehouse.


Version 5.10 Release Notes: October 21, 2023

Pop Up Store Emails

Made the following updates to the Payment Decline Notification email:

  • Added the Store Contact details for the user to reach out to if they have any questions or issues resolving.

  • Corrected a defect in which the wrong payment gateway link could be sent to customers in the Payment Decline Notification emails. This happened in instances where the payment vendor had changed when the popup store was open. After the fix, customers will always receive the correct link.

Company Stores Payment Methods

  • Corrected a defect where a user’s points balance would go negative when the points program expired. Now when a points program expires, only the remaining points for the program will be deducted from the user’s balance.

  • Corrected a defect where the Promo Code page, with a large number of promo codes, would time out when trying to add a new code.

Company Stores Reports

  • Corrected a defect on the Order Details Report (both at Organization and Store level) where the cost column was not pulling the item price for the product. As part of this update, we also changed the name of the column from ‘Cost’ to ‘Item Cost Price’ to be consistent with other reports. 

Company Stores Storefront

  • Corrected the defect where Shipping Price was not displaying on the Order Confirmation screen when a Free Shipping promo code was used on the order.

Company Stores Emails

  • Corrected the defect where Shipping Price was not displaying on the Order Confirmation email when a Free Shipping promo code was used on the order.

  • Corrected a defect with the Stripe Webhook causing clients to receive emails saying the webhook wasn’t communicating with Company Stores.

Syncore Integration

  • Corrected a defect where the instructions for the CSR was not created on orders paid with points. After the fix, all payment methods regardless of the type, are noted in the CSR instructions.

Knowledge Base Updates

Org View > Org Settings > Syncore Integration

Store View > Payment Methods > Promo Codes

Org View > Reports > Orders

 

 


Version 5.9 Release Notes: October 6, 2023

Enhancements

Fixes

  • Corrected a defect that distorted the product image. After the fix, the product image displays correctly.

  • Corrected a defect in which discount and order totals for orders placed with coupon codes were reflected incorrectly on the Sales Order, even though the totals were accurate in Commercio order fulfillment and the user's storefront dashboard. After the fix, the totals are reflected accurately on the Sales Order. Note that customers were charged the correct amount for all transactions regardless of what was shown on the Sales Order.

  • Corrected a defect in which free shipping promo codes were not reflected in the order total. After the fix, the discount is applied to the total.

Knowledge Base Updates

Store View > Settings > System Emails

Store View > Products > Inventory and Warehouse 

Store View > Reports > Inventory

 


Version 5.8 Release Notes: September 22, 2023

Company Stores

Enhancements

  • Updated the Inventory and Warehouse Management screen to be more intuitive. Changes to the grid include:

    • The search and filter functions are simplified.

    • Product Name and Variant now appear together in the first column.

    • Supplier SKU and Customer SKU are visible in separate columns.

      (One or both can be included. See Org View > Products > Add a Product for more information.)

    • Qty In Stock is renamed to Inventory.

    • Notification Threshold is renamed to Threshold.

      (This is the number at which the system will send an email that inventory is low. See Store View > Settings > System Emails for more information. )

    • Added Handling Cost which is the amount used to cover the cost of storing and handling the product. This cost only appears in reports and does not affect the sales price.

    • Added Bin Location which7970) Including adding the Bin Location to the Pick Ticket.

    • Removed Change Log Comment from the grid view. A Change Log Comment can still be added and will appear on the report.

    • Storefront Message remains as an optional message that is visible to customers on a given product's page near the product price.

    • The Actions option now appears as a modal instead of an accordion screen.

    • The Log screen is updated to reflect the changes on the Inventory and Warehouse Manage screen with the inclusion of a timestamp. Additionally, the changes are reflected in the downloadable Inventory Change Log report.

  • Updated Org View > Orders > Order Fulfillment as follows:

    • Bin Location is now included on Pick Tickets (when the information is provided).

    • Added the ability to print a Packing Slip.

      image.png Note that packing slips are only available for Fulfilled or Partially Fulfilled orders.

  • Added Handling Cost and Bin Location to the following reports:

  • Updated to Syncore Integration as follows:

    • Inventoried products in Company Stores will be flagged as such in Syncore during processing.

    • The cost of inventoried products is calculated in Syncore, allowing for more accurate financials.

Fixes

  • Corrected the following defects with Pick Tickets:

    • Grand Totals were not calculating correctly on Picking Tickets. After the fix, totals are calculated accurately.

    • Shipping notes were missing from Picking tickets. After the fix, shipping notes appear as expected.

  • Revised the Store View > Payment Methods > Credit Card screen to be more reflective of the process.

Knowledge Base Updates

Store View > Payment Methods > Credit Card

Store View > Reports > Inventory

Store View > Products > Inventory and Warehouse 

Store View > Settings > Syncore Settings

Org View > Org Settings > Syncore Integration

Org View > Orders > Order Fulfillment

Org View > Products > Add a Product

Org View > Org Settings > Basic Settings

Org View > Stores > Create a New Store

 

Popup Stores

Enhancements

  • Added a message on the Popup Stores Payment page for Stripe to get permission from customer for payment intent at time of store closing. (This does not apply to donations). The following message is displayed above the payment button:

    "By placing this order, you authorize [Store Name] and our payment service provider to debit your credit card for the amount ordered on the day this pop-up store closes. Donations will be debited immediately."

  • Added the ability for Commercio to validate both the Secret and Publishable Keys with Stripe when setting up the payment method. 

  • Added a note in Account > Account Settings > Global Merchant Settings knowledge base documentation to advise that changes that are made to payment settings for an organization will only affect new stores. Current live stores will continue with the original payment vendor until they close.

Fixes

  • Corrected a defect in which users making a donation would receive an error message on the storefront, even though the donation processed in Stripe. After the fix, the conation checkout process functions as expected.

  • Corrected a defect in which updated payment gateway credentials would only apply to new stores and not to existing live stores, causing payment errors for existing live stores. After the fix, all current live and new stores are updated as expected.


Version 5.7 Release Notes: August 25, 2023

Enhancements

Fixes


Version 5.6 Release Notes: August 11, 2023

Company Stores

Enhancements

  • Commercio Stores is moving to an enhanced user support system. You are viewing these release notes in the new and improved Knowledge Base that provides more robust search responses and easier navigation. 

    The new user support system also adds a chat widget mceclip0.png to the user interface.  The widget is always visible in the lower right corner of the screen. Click on it at any time to receive immediate assistance.

Popup Stores

Enhancements

  • Pop Up Stores is moving to an enhanced user support system. You are viewing these release notes in the new and improved Knowledge Base that provides more robust search responses and easier navigation. 

  • Improved the chat widget so that live agents are able to respond in real time. If no live agent is available, a ticket can still be submitted via email. The widget will walk you through that process.


Version 5.5.1 Hotfix Release Notes: August 3, 2023

  • Corrected a defect in which checkout could not be completed with partial points and a credit card payment with no PO enabled.

  • Corrected a defect in which users could not go to the checkout page if Credit Card was not selected as a valid payment method for the store.

  • Corrected a defect in which coupon codes could reduce the balance, but not the amount charged to users. After the fix, customers are charged for the reduced balance when using coupon codes.


Version 5.5 Release Notes: July 28, 2023

Enhancements

  • We made an upgrade to our Stripe payment integration which includes a new payment form on the storefront. The Stripe payment form is only visible for Stripe payments, Payflow payments are unchanged.


Version 5.4 Release Notes: June 30, 2023

Company Stores

Enhancements

  • Added a chat widget to the user interface to provide an additional source for support. See Chat Widget.

  • Added the ability for admins to include specific addresses in Tax Settings for tax setting for submission to TaxJar. Adding full address information provides accurate rate calculations. See Store View > Settings > Tax Settings.

  • Revised functionality so that products are deducted from inventory when an order is filled whether or not the Warehouse field is completed in Store View > Products > Inventory and Warehouse. This enhancement reduces the risk of supply shortages and unfilled orders.

PopUp Stores

Enhancements:

  • Added a chat widget to the user interface to provide an additional source for support.

  • Added the ability for admins to include specific addresses in Tax Settings for submission to TaxJar. See Account Settings.


Version 5.3 Release Notes: June 16, 2023

Enhancements

  • Enhanced the checkout process so that product inventory is verified at multiple steps during the checkout process.

  • Added separate fields for Supplier SKU and Customer SKU to facilitate Syncore integration and supplier communications without allowing customers to see the Supplier SKU on the storefront. Only the Customer SKU is visible on the storefront. See the following articles for more details:

Fixes

  • Corrected a defect in which text color selections would not apply in store settings. After the fix, text color changes are applied as expected. (Store View > Design > Page Styling)

  • Corrected a defect in which an order status report would include data for all stores in an organization instead of the store for which it was generated. After the fix, the report generates as expected. (Organization View > Reports > Orders)

  • Corrected a defect in which duplicate records would appear for a single line item on the Order Details Report. After the fix, each line item is listed only once on the report. Note that partially fulfilled line items will appear multiple times as needed to reflect each fulfillment. (Organization VIew > Reports > Orders)

  • Corrected a defect in which duplicate records would appear for a single line item on the Order Status Report. After the fix, each line item is listed only once on the report. (Organization View > Reports > Orders)


Version 5.2 Release Notes: June 2, 2023

Enhancements

  • Added a message pop up to the shopping cart to indicate when inventory is not available. The message reads One or more products are no longer available. They will either be removed from your cart of their quantity will be adjusted: [product name 1], [product name 2], [product name 3]. Once the user clicks Proceed to Checkout the message is cleared.
  • Enhanced inventory control with regard to cancelled orders so that when an administrator cancels and order, the original inventory is automatically updated. The administrator no longer needs to manually adjust the inventory to reflect the cancellation.

Fixes

  • Corrected a defect in which order status would not change when adding product decoration to an existing order.
  • Corrected a defect in which items were not returned to inventory when a purchase process failed to complete. After the fix, items in a shopping cart that were subject to failed transactions are returned to inventory.
  • Corrected a defect in which when a customer placed an order with points and a credit card to cover the outstanding balance, the points would be deducted from the balance even if the credit card portion failed. After the fix, when a customer places an order with points and a credit card, if the credit card transaction declines or fails, then the points are not deducted from the user.

 


Version 5.1 Release Notes: May 19, 2023

Enhancements

  • Enhanced validation for orders at every step of the checkout process to ensure shoppers do not place orders for products or product variants that are not available.

  • Enhanced the appearance of the shopping cart so that two or more of the same product will appear on separate lines if they have different advanced option selections. Prior to this enhancement, the items would appear on the same line with only the most recent advanced options visible.

Fixes

  • Corrected a defect in which Product/Category Visibility User Grouping was not functioning as expected. After the fix, customers in groups see appropriate pricing for products.

  • Corrected a defect in which inventory and warehouse fields would not save. After the fix, inventory and warehouse fields save as expected.

  • Corrected a defect in which Store Users were able to circumvent privilege limits set by their System Administrator. After the fix, Store Users only have access to the privileges set by the System Administrator.

  • Corrected a defect in which the Product Report did not display the SKU for all products. After the fix, the SKU display for all products on the report.


Version 5 Release Notes: May 11, 2023

Company Stores Release 5.0 adds Decoration Templates to the existing toolbox. Decoration Templates make it easy to add and reuse decoration specifications across multiple products on company stores.

Options like decoration location, dimensions, color, cost, vendor and more are stored in a reusable and editable template, saving you time and trouble as you no longer have to rekey decoration specs for every product.

Additionally, data is organized and ready to send to the decorator, and decorated product inventory can be tracked on your storefront.

For more details, refer to the Advanced Option Templates article in this knowledge base.

 


Version 4 Release Notes January 19, 2023: Syncore Integration and More


Version 4.5 Release Notes: April 19, 2023

Company Stores

Enhancements

  • Enhanced the order process so that when tax calculation errors occur with an order, payment is prevented, and support, along with the store organization administrator are notified of the error. The shopper will receive the following message: "There's been an error please contact store admin". The order will not appear in the order fulfillment page until the error is corrected and the order is finalized and submitted. (7436)

Fixes

  • Corrected a defect in which products could not be removed from the storefront (Store Level: Products > Edit Products > Delete). After the fix, products are deleted from the storefront as expected. (7310)

  • Corrected a defect in which the date and time at the top of the Order Data Report is not consistent with the individual orders. After the fix, the report reflects the time zone for the user. This is consistent with the date and time shown on individual orders. (7180)

  • Corrected a defect in which points equivalency to dollars caused issues during checkout. After this fix, points are reflected as expected. (7487)

  • Corrected a defect in which the failed Syncore Integration Orders would not be flagged, and instead would remain unidentified in a failed state. After the fix, failed orders are flagged, and a retry is executed. Additionally, a log has been added so that failed processed are easily identified. (7430)

Pop Up Stores

Fixes

  • Corrected a defect in which the email sent to a customer when their payment fails included the wrong link. After the fix, the email includes to correct link.

  • Corrected a defect in which adding an item to an existing order (Orders > Search > View/Edit > Edit Order) would produce a popup message indicating an error getting the product details.

  • Corrected a defect in new Nexus states could not be saved. After the fix, Nexus states are saved as expected.


Version 4.4.1 Hotfix Release Notes: April 17, 2023

Corrected a defect in which a customer applying a promotional code the resulted in a zero balance, they were not able to submit the order. The error occurred with both points and credit cards accepted as payment methods. After the fix, orders are submitted as expected.


Version 4.4 Release Notes: March 28, 2023

Fixes

  • Corrected a defect in which password reset emails were not being delivered by the system. After the fix, emails are delivered by the system and received by the end-user as expected.

  • Corrected a defect in which the drop down selection for payment method is missing when PO is enabled, causing an inability to check out. After the fix, the PO field, payment method drop down, and checkout all function as expected.

  • Corrected a defect in which the Approval section would not appear when a User chose to pay with points in Storefront. After the fix, the Approval is enabled for points, and the Approval section appears as expected.


Version 4.3 Release Notes: March 23, 2023

Fixes

  • Corrected a defect in which only order completed without approval were synced to Syncore. After the fix, all orders, including those with approval requirements, are synced to Syncore.

  • Corrected a defect in which the price shown on the order fulfillment page does not match the price shown on the order confirmation page. After the fix, the correct prices is reflected on both pages.

  • Corrected a defect in which the Inventory and Warehouse page would not load products that share the same SKU with other products in the store. After the fix, the Inventory and Warehouse page load products in the context of the related store rather than at the Organization level, so that SKU is not relevant.

  • Corrected a defect in which applying the free shipping promo code during check out did not apply to the transaction. After the fix, free shipping promo codes eliminate shipping and handling costs, and no tax is applied to shipping costs.

  • Corrected a defect in Shipping Setting information that caused errors during the checkout process. After the fix, checkout functions as expected.

  • Corrected a defect in which coupon codes were being improperly applied to orders after the tax calculation. After the fix, the coupon codes are applied to the subtotal before shipping and tax are calculate. Additionally, only one coupon or promo code can be applied to an order. If two codes are applied, the second will overwrite the first.

  • Corrected a defect in which setup fees are not reflected in checkout for products that include a setup fee. After this fix, setup fees appear in checkout and are included in the price as expected.


Version 4.2 Release Notes: March 8, 2023

Enhancements

Upon implementation, existing products that have a stock ID number will continue to appear on the Inventory and Warehouse page. Products that do not have a stock ID will not appear.

Important

The SKU number plays an important role in the inventory process. A SKU is mandatory when defining a product. When a previously inventoried product SKU is changed, it is seen as a new product, and will alter your inventory and warehouse numbers. If you must change a SKU number, you will need to manually edit the inventory quantity on the Inventory and Warehouse page.

 


Version 4.1 Release Notes: February 14, 2023

Company Stores 

Enhancements

  • Enhanced payment error messaging so additional information is visible on the payment page instead of requiring the user to navigate to a different page in the event of a failed credit card payment.

  • Enhanced the Edit Products screen so that store admins are able to identify products that are intended to be included in inventory so that only those products are visible for inventory management. Additionally, a new Inventory report will reflect the current state of the inventory, including inactive items for any point in time.

Fixes

  • Corrected a defect in which setup fees are not reflected in checkout for products that include a setup fee. After this fix, setup fees appear in checkout and are included in the price as expected.

  • Corrected a defect in which orders placed with a null email address would not complete. After the fix, emails are included in all necessary tables, allowing orders to complete as expected.

  • Corrected a defect in which product variants with an upcharge would appear in a cart with a "Quantity Discount" message on the product details screen regardless of the quantity purchased. After the fix, the message no longer displays.

  • Resolved an issue with Commercio/Syncore integration in which a store would not sync despite all order details being correct. After the fix, integration works as expected.

  • Corrected a defect related to the shipping and billing address not reflecting changes made by customers in their store profile or from the admin. After the fix, shipping and billing address will reflect updates made in both areas.

  • Corrected a defect with Syncore integration in which setting up a product prompted comments to appear before size. After the fix, size appears before comments when pulling up the order in Syncore.

  • Corrected a defect in which failed credit card attempts would result in multiple orders appearing on the Order Fulfillment page and the Order Details report. After the fix, only one record appears even if there are multiple failed payment attempts for the same order followed by a successful payment.

  • Corrected a defect in which breadcrumb links for sub-categories were not responsive on the Product Details page in Storefront. After the fix, all links function as expected.

Pop Up Stores

Enhancements

  • Added Intercom support access on all admin pages to assist users in resolving issues.

  • Enhanced the Order Details of section of the packing slip order summary to include Shopper name under Ship to.

Fixes

  • In order collection stores, corrected a defect in which Shopper contact name appears in on the packing slip for central pickup instead of the Ship to name. After the fix, this issue is resolved and the Ship to name appears as expected.

  • Corrected a defect in which Bill to name instead of Ship to name would appear in the packing slip for central pickup location. After the fix, this issue is resolved, and the Ship to name appears as expected.

  • Corrected a defect in which the Ship to name would appear as Ship%20to. After the fix, this issue is resolved, and the Ship to name appears as expected.

  • Corrected a defect in which the Contact Information section was missing from the Order Summary after completing the storefront check out process. After the fix, the check-out process functions as expected.

  • Corrected a defect in which the price and payments slider would not consistently respond to user input. After the fix, if the price and payments slider functions as expected.


Version 4.0 Release Notes: January 19, 2023

New Integration: Syncore + Commercio Company Stores

Using Syncore to process your orders? Now Commercio Company Stores orders can flow automatically into your Syncore queue with no manual data entry!

With the integration you can:

  • Process more online orders faster

  • Eliminate data entry errors between systems

  • Feel confident your online operations are profitable.

Ready to get started? Here's how!

 


Version 3 Enhanced Order Approval and More


Version 3.9 Release Notes: December 8, 2022

Enhancements

  • Enhanced error messages on the Order Details page to assist users in resolving issues.

  • Added the Shipping Org Name and Billing Org Name to the Order Confirmation email notification, the Order Confirmation page, and the Payment page.

Fixes

  • Corrected a defect in which the email notification for order fulfillment's shipping confirmation would ignore any changes to the template at the store level. After the fix, this issue is resolved, and any changes to the template, including BCC are considered by the email notification subsystem.

  • Corrected a defect in which multiple line items were created in a shopping card for a single product. After the fix, additional orders for a single product update the quantity on a single line item, instead of adding additional lines.

  • Previously if a password was blank in a User Import, the record with blank password would cause Manage Store Users to show an error and not load. This issue is resolved.

  • Corrected a defect in which a user import would incorrectly show as validated even when errors were present in the import. The problem resulted when passwords were missing for one or more users in the imported file. After the fix, passwords are mandatory for all users identified in an import, and the import validates correctly.

  • Corrected a defect in which shipping confirmation emails would not be send for orders place with guest check-out. After the fix, shipping confirmation emails are sent as expected.


Version 3.8 Release Notes: November 11, 2022

New

  • Added an automatic notification so that Store Administrators will receive an email when an inventoried product reaches or falls below the notification threshold for the product or product variant.

  • Added a ReCAPTCHA component to Contact content blocks in page design to protect forms from bot submission.

Enhancements

  • Revised Shipping and Billing on the Storefront page so that the system reflects the correct options when a user selects one of the following:

    • US Continental Only

    • US All States and Territories

Fixes

  • Corrected a defect in the Product Details page in which Category breadcrumbs caused an error. After the fix, Category breadcrumb links function as expected.

  • Corrected a defect in which the expand/collapse triangle would not respond to user input. After the fix, the expand/collapse triangle functions as expected.


Version 3.7 Release Notes: October 19, 2022

New

  • Added the ability to update order status directly from the Order Fulfillment page. See Order Fulfillment.

Enhancements

  • The following improvements are visible on the Product Details page:

    • The product image size is increased for all screens (mobile, tablet, desktop, and laptop). This enhancement makes is easier to view product details.

    • Product descriptions are now provided under the Add to Cart button. This change provides room for additional details on all screen types while keeping the call-to-action button (Add to Cart) near the top. This placement drives customers to the checkout flow.


Version 3.6 Release Notes: October 5, 2022

New

  • Added a new In Progress state for orders. This new state falls between Ordered and Fulfilled and identifies when a store is actively working to fulfill an order.


Version 3.5 Release Notes: September 21, 2022

Company Stores 

New

  • Company Stores now offers Stripe as a payment processor, in addition to PayPal. For more information see Getting Started with Stripe.

  • The Multi Category import template was revised and simplified. Mandatory columns are marked with an asterisk (*).

Fixes

  • Resolved issue in which an out-of-stock banner would display inappropriately. After the fix, the feature functions as expected.

  • Resolved an issue in which users were not able to proceed to check out. After the fix, users are able to check out at expected.

  • Resolved an issue in which an insufficient stock window would appear when a user tried to check out. After the fix, the feature functions as expected.


Version 3.4 Release Notes: September 7, 2022

New

Fixes

  • Google Tag Manager code entered in Store settings was not being correctly applied to storefront. The issue is now resolved and now store admins can use google tag manager to link their stores to google analytics to measure events, user engagements and conversion on their stores.

  • Previously during the user import process, invalid value could have been provided under Groups for users (such as 0). This caused users to lose access to some products. The issue is now resolved by validating and ignoring 0 and empty groups during user import process.

  • When adding variant to an existing product that didn’t already have any variants, saving SKU for variants would silently fail. This is issue is now addressed.

  • There were some edge cases that would prevent users from placing orders in cases where a single payment method. This is now resolved.


Version 3.3 Release Notes: August 24, 2022

Company Stores 

New

  • Credit Card configuration page has been simplified by removing processing method to avoid confusion. This does not impact the functionality.

  • Address Book import template was revised and simplified also mandatory columns are marked with an asterisk (*) to inform user about columns that are required for a successful import.

  • When using mobile devices, there were inconsistencies in how the header of each page in storefront was rendered. This was mostly due to the placement of search button and search box in the header. To address this issue, search box and search button are now moved under the hamburger menu on top left of the page.

Fixes

  • When new users signed up from storefront, the welcome email notification was missing contact information for store support. This is now resolved.

  • In some instances when user information was updated by store admin, users would lose access to some product categories. This is now resolved.

  • Products with search keywords longer than 100 characters were causing search function in storefront to fail and not return any results. This is now resolved.

  • In some mobile devices, Add to Cart button would cover the product quantity section which would block user from adding the product to their shopping cart. This issue is now resolved.

  • For inventoried products with variants that shared the same SKU, if a variant was out of stock, it would block the user from completing the check-out process for any other one(s) of the variants. This is now resolved.


Version 3.2 Release Notes: August 10, 2022

Fixes

  • Corrected a defect in which certain imported users could not log in to the store front. After correction, all users are able to log in successfully with their password.

  • Corrected a defect in which guest checkout would only work for one checkout. After correction, guest checkout allows repeated checkouts with the same email. See Manage Store Users.

  • Corrected a defect in which Inventory and Warehouse adjustments would not save as expected. After correction, changes are saved as expected. See Inventory and Warehouse.

  • Corrected a defect in which an Admin would encounter and error when adding users to a Points Program. After correction, users can be added to the program. See Points Program.


Version 3.1 Release Notes: July 27, 2022

Company Stores 

New

  • Added Product Options and Advanced Product Options to the Picking Tickets screen.

  • Enhanced functionality so that Payment Failed is listed as a status on the Order Fulfillment page. Additionally, failures are noted on the order summary and details reports. Previously, the reports included failed transactions, but did not list their status. See Orders > Order Fulfillment .

  • Added Order Status to the Order Details report at the Organization Level. This includes statuses for the Order Approval process. For example: "Declined" or "Pending Approval". See Reports > Orders.

  • Added a new column header - Advanced Product Options - to the Order Details report at the Organization Level.

  • Enhanced the Order Details report so that product options are displayed in an easier to understand format.

  • Added Order Status to the Order Details report at the Store Level. See Reports > Orders.

Fixes

  • Order Id and Store ID are now being passed as COMMENT1 and COMMENT2 to PayFlow Pro. These fields are present in various reports in PayFlow Pro such as Transaction and Settlement reports in PayPal Manager and can be used to support reconciliation efforts.


Version 3.0 Release Notes

The Company Stores 3.0 release contains many new features and enhancements.

The primary new feature is enhanced Order Approval. With this feature, Administrators are able to set up one or multiple dollar amount levels that would require approval and designate different users as approvers and as requiring approval as needed. Automatic email notifications and instructions are sent to users following approval. In addition, order status is visible to customers and organizations, ensuring orders are not fulfilled prior to approval. The enhanced order approval flow makes it easier to manage store activity and order fulfillment. To learn how to add an approval flow for your organization, see How to Set Up the Approval Process in the Company Stores Knowledge Base.

This release also includes enhancements to the workflow for managing store users, making it easier to update passwords and communicate with users.

Enhancements for the Storefront include improvements to Order History and Order Approval on the Dashboard, and a more informative response for failed credit card attempts that will ensure a user is able to understand and address any problems with their credit card purchase.


New

  • Added the ability for Administrators are able to set up one or multiple dollar amount levels that would require approval and designate different users as approvers and as requiring approval as needed. Automatic email notifications and instructions are sent to users following approval. In addition, order status is visible to customers and organizations, ensuring orders are not fulfilled prior to approval. To learn how to add an approval flow for your organization, see How to Set Up the Approval Process.

  • Merged the Pending Approval with the existing Order History tab into one view on the storefront dashboard for a logged in user.

  • Added an option to sort by status on the Order History tab.

  • Added an Orders for Approval tab that display all orders that require approval by the logged in user. The table provides information for Order ID, Order date, Ship to, and PO Number, Status. Additionally, the Order ID is linked to the order confirmation screen.

Fixes

  • Corrected a defect in which store users created on the admin side were not able to log in on the storefront. After correction, users are able to log in as expected.

  • Removed extraneous Submit buttons and popups from the process for creating and modifying users. After revision, a single submit button allows an administrator to set a password or send a link to a user to set their own password.

  • Corrected a defect in which available points programs were not visible in the dropdown on the Users screen. After correction, existing and new points programs are listed and available for selection from the dropdown.

  • Corrected a defect that caused all option on the Reports tab to return an error message. After correction, reporting functions as expected.

  • Revised the error message that appears when a credit card purchase fails so that the customer knows the purchase did not complete. Previous messaging indicated that an error occurred but did not make is clear that the payment attempt failed.


Version 2 Canadian Credit Card Acceptance and More


Version 2.4 Release Notes

Fixes

  • Corrected a defect in which existing points programs were not visible on the page. After correction, existing programs and newly added programs are visible on the page and can be selected from the dropdown. See Payment Methods > Points Program.

  • Corrected a defect that caused an error message to appear on the Payment Method Group Codes page. After correction, the page loads as expected. See Payment Methods > Payment Method Group Codes.


Version 2.3 Release Notes

New

  • Added a field for Account Number next to the Alternate ID field. The field is:

    • Optional.

    • Alphanumeric.

    • 100-character limit.

    • Does not appear in the storefront user profile page.

  • Updated user interface labels to reflect options and workflow more accurately. See Products.

    • Update the button label to Add Quantity Breaks (pricing table rows remain unchanged).

    • Remove the Cancel button from the Quantity Breaks dialog.

    • Remove Complete and Save Product button.

    • Update Additional Cost label to Item Cost.

    • Update Additional Price to Item Sale Price.

Fixes

  • Corrected a defect in which a Companion PDF would not be visible on the product details page. After correction, all Companion PDFs appear as expected.

  • Corrected a defect in which images did not appear as expected for variants/variant options. After correction, users can add photos based on the product or variant selected. See Products

  • Corrected a defect that caused pricing to be deleted when using the Add pricing for each option combination option. After correction, pricing is retained as expected. See Products.

  • Revised functionality so that address country fields are editable to U.S. or Canada. In the prior functionality, the address country field defaulted to the organization's country and would not allow for edits. See Product > Suppliers > Create a New Supplier.

    • Warehouse - FOB address is mandatory. Prior functionality did not require an address.

  • Corrected a defect on the Help page that prevented editing in the FAQ content block. After correction, users can rearrange and edit information in the content block. See Design > Pages.

  • Updated user interface to reflect options and workflow more accurately. See Users > Manage Store Users.

    • Added the Country field to the address form.

    • Revised functionality so that the State/Provinces list only display applicable options based on the country selected.

    • Revised functionality so that the Zip code field accepts postal code or zip code based on the country selected.

    • Revised functionality so that the optional shipping or billing addresses on a customer profile must be fully complete or left blank.

    • Revised functionality so that the Edit button is not a toggle checkbox controlling whether or not the address form appears.

    • Removed the Save button from within the address form, deferring instead to the main Save button on the page.

  • Removed the session-based approval option from the order approval feature as this functionality is not supported.

  • Corrected errors that occurred when adding or editing a store user address. After correction, adding and editing store users functions as expected.


Version 2.2 Release Notes

Fixes

  • Updated the user interface to remove an extra Save button that caused problems with uploading photos. See Design > Site Styling.

  • Corrected a defect that resulted in discrepancies between order confirmation emails sent to customers and a BCC. After correction, a user can enter their email and BCC back to themselves on the email templates and receive the proper email when triggered by a system event. See Settings > System Emails.

  • Corrected a defect in which a user could ignore required fields, causing problems in later steps. After correction, required fields must be complete before moving forward in the process. See Products > Advanced Options Templates.

  • Corrected a defect in which credit card validation would not work when a store offered multiple payment methods. After correction, customers can pay with any credit card type when other payment methods are active on the storefront.


Version 2.1 Release Notes

New

  • Added shipping methods options in the order detail section. See Orders.

  • Updated the user interface so that the Browser Icon uploads automatically. See Design > Pages.

  • Updated the user interface so that product availability defaults to Yes when pulling products into a store. Previously, products defaulted to No. See Products.

Fixes

  • Corrected a defect in which disabled color variants would display in the product listing in the store. After correction, only enabled color variants display in the product listing. See Products.

  • Corrected a defect in which the Download Import Template button would not respond. After correction, the Download Import Template button is working as expected. See Products.

  • Corrected a defect in which product tiles repeated and the price listed would be $0. After correction, product tiles and price appear as expected. See Products

  • Corrected a defect in which the prices reset to $0 when editing a product. After correction, pricing remains as set when editing other details for a product. See Products.

  • Corrected a defect in which the Resend Order Confirmation button would not work after editing an order. After correction, order confirmations resend as expected. See Orders.

  • Corrected a defect in which the download order export included references to Corexpand in the column headers. After correction, only the column name is visible. See Data > Exports.

  • Corrected a defect on the Help page that prevented rearranging or editing in the FAQ content block. After correction, users can rearrange and edit information in the content block. See Design > Pages.

  • Corrected a defect in which the hero banner slider would not redirect as expected. After correction, function works as expected. See Design > Pages.

  • Corrected a defect in which the Button content block in ProductCategory, and Page options would not link to the correct destination. After correction, custom links function as expected. See Design > Pages.

  • Corrected a defect in which the @ symbol in the email duplicates on the storefront when building the contact page info area and adding an email in the contact section. After correction, the email entered in the contact page info content block appears correctly on the storefront after updating the store. See Design > Pages.

  • Corrected a defect in which when viewing or downloading the Items Ordered Inventory with Option Prices report, product price returns as $0 for all products. After correction, the product price reflects the store product price cost in the view and download of the report. See Reports > Orders

  • Corrected a defect in which the default storefront displayed the message "Welcome to Agora Marketplace". After correction, the text no longer appears.

  • Corrected a defect in which the administrator did not receive a customer 's email address when the customer used the Contact Us option. After correction, when a user sends an email using the Contact Us option, the resulting email includes the sender's contact information.

  • Corrected a defect in which the wrong message would display in response to a user clicking Submit on the Custom Contact page. After correction, the correct message displays.


Version 2.0 Release Notes

New

  • Canadian organizations can now take credit card payment from their customers. Customers will be charged in CAD with the applicable taxes calculated.

Enhancements

  • Product description field can now support 1000 characters. Product import updated to also support character length increase.

  • Tool tips added to the design tool for image recommendations for content blocks with associated image uploads.

  • Removed Supplier and Manufacturer information from the storefront (cart, order confirmation, and order summary).

Fixes

  • Fixed issue with import validation. Information can now be successfully imported to the system.

  • Fixed issue with basic product import not processing data correctly.

  • Checkout as a guest is now working as expected. When this option is selected for the site visibility customers will be able to browse and make purchases without having to sign-in.

  • Save button on the Site Style page now saves properly when hit.

  • Formatting on checkboxes adjusted on the user management screens.

  • Fixed issue where product photo upload fails in some instances.

  • Fixed issue with store dashboard not displaying price and SKU correctly for best-selling products.


Version 1 Release: Product Launch


Version 1.2 Release Notes

Fixes

  • Improvements of overall experience in the local development process when running or debugging the code on the local devs machine.

  • General refactoring was carried out to the admin console and admin API projects to be able to handle a variety of configurations by the environment type (local development, staging, production).


Version 1.1 Release Notes

Global Admins can view their profile details: https://admin.commerciostores-staging.com/Account/MyProfile
• My Profile

A Global admin can manage organizations: https://admin.commerciostores-staging.com/Global
• Create an Organization
• Search an Organization

An Organization admin can manage stores: https://admin.commerciostores-staging.com/Store
• Create a Store
• Search a Store

Managing organization admins: https://admin.commerciostores-staging.com/Account/AdminUsers
• Manage Admins
• Invite or create a new admin

Organization level Feature Menu(left side): https://admin.commerciostores-staging.com/Store
Organization admins can make edits to Organization info details:
• Basic Settings

Organization admin can manage Products, Suppliers, and Warehouses:
• Edit Products
• Add a Product
• Suppliers
• Warehouses

Organization admins can manage orders:
• Order Fulfillment

Organization admins can view and create reports:
• Order reports
• Product Reports

Organization admins can view and access the Data Exports:
• Order Exports

Store Users and Admins can access the store dashboards: https://admin.commerciostores-staging.com/Store/Dashboard
Store level Feature Menu(left side): https://admin.commerciostores-staging.com/Store
Store users have the ability to design their store by using the Design feature which comes with the design page templates and other advanced toolkits:
• Paging
• Site Styling

Store users have the ability to access a variety of options in the Setting section which allows them to add necessary features to their stores:
• View Dashboards
• Store Basic Settings
• Site Visibility and Security
• Shipping settings
• Tax settings
• System Emails

Users:
• Manage Store Users
• Invite or create New User
• User Login Settings
• new User Defaults
• Order Approval

Products:
• Store Admins have the ability to Edit the existing products
• Associate a product to the store
• Create Product Categories
• Import a product catalog
• Manage the Inventory and Warehouse
• Advanced Option Templates
• Product Customization
• Product pricing and group codes
• Product visibility Group Codes

Store admins have a variety of options when they set up Payment Methods:
• Credit Card
• Purchase Order
• Points Program
• Promo Codes
• Payment Method Group Codes

Store Admins have the ability to access and create a variety of reports:
• Orders
• Users
• Products
• Inventory
• Points

Store Admins have the ability to access a variety of import templates and make data imports:
• Address Book
• Inventory
• Gift Certificate
• Order Status
• User
• Points
• Multi-Category
• Product to multi-Category
• Product Variation Option
• Product Pricing Level
• Option Combination Images
• Basic Product

Updated

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